🇦🇺 Registered Australian Business (ABN Holder) | 🇪🇬 Operating on the Ground in Egypt
🇦🇺 Registered Australian Business (ABN Holder) | 🇪🇬 Operating on the Ground in Egypt
Frequently Asked Questions (FAQ)
Find quick answers about shipping, returns, payments, and wholesale sourcing.
Q: How long does shipping take to Australia?
A: 7–14 business days after dispatch. You get a tracking number by email.
Q: Do you offer free shipping?
A: Yes, free standard shipping on orders over $100 AUD. Under $100, a flat rate of $9.95 applies.
Q: Can I track my order?
A: Yes. Once shipped, you receive a tracking number to follow your order online.
Q: What is your return policy
A: 30 days from delivery, unused and in original packaging. Contact info@rwglobaldigital.com.au to start a return.
Q: How long does a refund take?
A: 5–7 business days after we receive and inspect the return. Refund goes to your original payment method.
Q: Are the products in stock?
A: Yes, all products are available for immediate order. If demand is high, we notify you within 24 hours.
Q: Where are your products sourced from?
A: Directly from Egypt and Lebanon. Our team inspects every item before shipping to Australia.
Q: What payment methods do you accept?
A: Visa, Mastercard, PayPal, and bank transfer. All payments are secure.
Q: Do you issue Australian invoices for businesses?
A: Yes. We are an Australian ABN-registered business (ABN: 368 460 50 231). All invoices comply with Australian tax laws.
Q: Can I cancel or change my order?
A: Yes, within 24 hours of placing the order. Contact us at info@rwglobaldigital.com.au.
Q: Do I need to create an account to buy?
A: No, you can checkout as a guest. But an account helps you track orders and save your details.
Q: Do you offer wholesale pricing for businesses?
A: Yes. Contact us through the Contact page with your requirements.
Q: Can I dropship your products?
A: Yes. We ship directly to your customers in Australia. Contact us for partnership details.